PRODUCT · CAPABILITIES
Organizations, Operations, and Outcomes — the three pillars of Connected, and how each one powers the design, delivery, and measurement of services.
The data model that works for a community organization today can work for a state agency tomorrow. No redevelopment. No re-platforming.
PARTIES
Every individual, household, organization, and agency — with configurable attributes, relationships, and roles across every program. One party record connects organizational structure, case context, and change history.
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Configurable party profiles
Custom attributes for every organization type — clients, staff, partner agencies, funders.
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Family units, referral networks, and inter-agency partnerships — all structured and connected.
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Security and visibility built into the data model, not bolted on afterward.
PRODUCTS & SERVICES
Products represent tangible goods or resources an organization provides through its programs. Services represent the programs and offerings through which organizations serve their communities. Both are configurable, reusable objects that can power applications.
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Product definitions
Define what you provide — from food and supplies to financial assistance and other tangible resources.
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Service definitions
Define programs and offerings — from food access and housing navigation to counseling, education, and legal aid.
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Configure once and reuse across locations, cohorts, programs, and program years.
Workflows, forms, case types, SLAs — configured by the team running the program, not a developer or IT department.
CASES
Track every service interaction — intake, assessment, coordination, and resolution — with status, history, and outcomes in one place. Cases connect automatically to parties, services, tasks, and outcomes.
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Case management
Full lifecycle from intake to resolution, with a complete audit trail.
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Configurable thresholds and ownership so nothing falls through the cracks.
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SLA alerts that fire before deadlines are missed — not after.
From individual productivity to community impact — outcomes structured for funder reporting, government systems, and the tools organizations already use.
OUTCOMES LAYER
Outcomes are structured to support grant reporting from the start — not exported to spreadsheets after the fact. KPI dashboards surface program health at every level.
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KPI dashboards
Real-time caseloads, resolution rates, SLA compliance, and program performance — at every level.
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Grant reporting outputs aligned to funder requirements — built in, not bolted on.
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Outcomes flow into government systems, referral networks, donor management tools, and other systems of record.
