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PRODUCT· AI

AI that works because
the foundation is right.

Purpose shapes every design decision. Platform puts those decisions into practice. Patterns reveal what becomes possible when the foundation is right.

THE FOUNDATION

Why the architecture is the differentiator.

AI works on clean data, structured workflows, and defined relationships. Connected provides all three from the moment you go live — no data cleanup project, no integration tax, and no months of prompt engineering on top of messy legacy data.

✦

Clean structured data

Parties, cases, services, and outcomes — typed and structured for AI from day one.

⬡

Role-aware workflows

Every action has an owner, context, and defined outcome — so AI knows what it can do and when to act.

◎

Defined relationships

Party, case, and service relationships give AI the context it needs to understand, recommend, and act.

AI PATTERN 1

AI-Native Architecture

PURPOSE-BUILT FOUNDATION

MECHANISM

Lightweight and agent-first. Standalone or interoperable. AI isn't added to the platform — the platform is designed so AI works from day one.

Connected isn't a legacy platform with an AI layer bolted on. It was designed around clean, structured data, role-aware workflows, and defined relationships — because that's what AI needs to understand context and act effectively.

Every AI capability has what it needs from the moment you go live.

Clean by design

Data structured for AI from the start — no cleanup project required.

Agent-first

Built to be orchestrated by AI agents, not just used by them.

Lightweight

No enterprise bloat — deploys fast and adapts fast.

Standalone or connected

Works independently or alongside existing systems.

AI PATTERN 2

AI Application

GENERATIVE · BUILDER

MECHANISM

A generative app builder that turns a service need into an application. Describe what you need — Connected builds it. No developer. No implementation project.

Describe what you need. Connected builds it. The generative app builder lets organizations create and deploy service applications without a developer or an implementation project.

Housing intake. Food coordination. Development programs. Purpose-built starting points, configurable from day one.

Describe what you need. Connected builds it. The generative app builder lets organizations create and deploy service applications without a developer or an implementation project.

Housing intake. Food coordination. Development programs. Purpose-built starting points, configurable from day one.

Describe what you need. Connected builds it. The generative app builder lets organizations create and deploy service applications without a developer or an implementation project.

Housing intake. Food coordination. Development programs. Purpose-built starting points, configurable from day one.

Natural language to live application

Go from description to working application in one session.

Industry configurations

Purpose-built starting points for common civic use cases.

No developers needed

Built by the team running the program — not IT.

Modular and reusable

Build once. Reuse capabilities across programs and applications.

AI PATTERN 3

AI Acceleration

AGENTIC · RECOMMENDATION

MECHANISM

AI moves from assisting work to acting on it — through agents, recommendations, and closed-loop workflows as the platform's context grows richer.

AI doesn't just assist — it acts. Agents are designed to handle case triage, escalations, and coordination tasks autonomously. Recommendations surface what staff should do next, before they have to ask.

The result: faster operations, lower overhead, and outcomes that are traceable all the way to the community.

Agentic workflows

Agents that can handle triage, routing, and escalation with humans in the loop where needed.

Next best action

Recommendations that keep staff moving without guesswork.

Closed-loop impact

AI connects insight to action and, ultimately, to measurable outcomes.

Continuously improving

AI capabilities improve as the platform's structured context grows richer.

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AI that works becausethe foundation is right.

AI that works becausethe foundation is right.